Frequently asked questions

Gmail today, with read and send access only. Rekindly never modifies or organises your mail. Microsoft Outlook is coming soon, and connecting several mailboxes to one account is on the roadmap.

Only the labels you choose — typically where your client conversations already live. It builds one contact record per client from those threads and does not read labels you have not selected.

It is £0 to set up your account and connect a mailbox. There is no subscription. You add prepaid credit only when you are ready to score contacts and draft follow-ups.

Credit is prepaid value. You top up in blocks — larger blocks carry a bonus — and each AI action draws a small amount from your balance. You only pay for the AI you actually use.

Yes. You pick your model in settings. Cheaper, faster models suit most inboxes and cost less per contact; a stronger model can help with nuanced relationships. Changing model applies to your next enrichment.

Never. Every send is an explicit click with a confirmation, and there is no scheduled or automated sending. You can send a test to yourself before anything goes to a client.

Yes. Mailbox tokens are encrypted at rest, your data is isolated to your own account, and email content is never written to our logs. Your correspondence is used only to score your relationships and draft your follow-ups.

You can disconnect your mailbox at any time. The panic button permanently deletes every contact, thread, draft and record we hold for you and revokes our access. You can also email us to request full account deletion.